Manage Service Desk Operators
- Separate Training center for both staff and drivers with latest infrastructure such as projectors, computers etc.
- New staff training is 30 - 60 days after their induction.
- Driver recruitment and training.
- Drivers with min 3 years experience and a transport licence only is recruited after conducting proper driving test.
- Driver Induction Period is 5 working days.
Mobile And Road Worthy
- Vehicles will be road worthy and excellent in condition.
- Age of vehicles will not be more than three years old for light vehicles.
- Vehicles will be equipped with means of communication e.g. Mobile.
- Owned Vehicles : 50 seater - 3, 32 seater - 5, 17 seater - 3, Xylo - 3, Tavera - 3.
- Vehicle will have all legal registration formalities completed.
Financial Strength And Stability
- Our experience in providing transport services in call centers or BPO facilities or corporate for last 4 years.
- We are pioneers in providing transport services to call center industry.
- Our current turnover is 4 crore +.
- We started our call center experience with ORIX in Syntel.
- We are still working with Syntel at Talawade M.I.D.C. with a fleet size of 30 cabs.
- Driver is tested whether he is fit physically and mentally for driving.
- Periodical Training (every 6 months) : Familiarization with the routes, safety while driving, road signs, measures to be taken to avoid accident, action to be taken in case of accident/break down, cleanliness, behavior towards the superiors and employees.
- Drivers verification and records maintained with photos and fingerprints.
Service Desk Backup And Contingency Capabilities
- For every 100 vehicles another 5 vehicles are kept as standby round the clock.
- Back up vehicles are called from the nearest mode to minimize the loss.
- 10 to 15 spare drivers for every 100 vehicles.
- Tailor made with the help of the clients to match their requirements.
- Model : Tata Sumo, Honda City, Ford Icon, Mahindra Scorpio, Tavera, Tata Indica, Marina, Bus (50 seater), Mini-Bus (14-27 seater) and similar vehicles.
- All the vehicle are registered as "Tourist" vehicle with the local R.T.O. authorities.
- Documents required by all relevant statutory authorities, including comprehensive insurance cover will be produced on demand.
- Vehicles will always be kept in clean and well maintained condition with special regards to generate look and flooring.
- All our drivers are smart and well behaved with a sound background.
- We are well familiar with all the areas in Pune City and suburbs.
- All drivers carry a valid driving license.
- All drivers are always in uniform.
- Stability In market from last six years.
- Our staff strength is 25 employees.
- Our key personnel are well trained in transport and HR facilities.
Maintenance Management System
- At any event of breakdown or cab to be deputed for servicing our backup cabs takes over the cabs which is absent or gone for servicing.
- All our drivers are rotated on all the routes to ensure common running of all the cabs and the drivers to familiar with all the routes.
- This also ensures that the drivers do not get to familiar with the staff and give into their demands.